Responsibilities

The Healthcare Customer Representative will contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills. They will work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment. The role involves establishing and negotiating payment plans with patients, confirming and updating patient demographic and insurance information, and maintaining detailed records of all communications and actions taken in the collections process. Additionally, the representative must stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) and provide exceptional customer service, demonstrating empathy and professionalism in all interactions.